(I worked on this project as Senior UX Strategist at Phase2) Americans increasingly expect personalized and seamless service wherever they go — including the hospital and doctor’s office. A major New York...
Category - Case Study
Rethinking IRS.gov
(I worked on this project as Senior UX Strategist at Phase2) During tax season, IRS.gov is the most used government website in America. But in 2016, with an aging platform, cumbersome user experience, and no mobile...
Digitizing Humanitarian Finance
(I worked on this project as UX Strategist at Phase2) From 2014-16, I was UX strategist for a team at Phase2 that worked closely with United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA) to...
