Category - Case Study

Digital Patient Experience

(I worked on this project as Senior UX Strategist at Phase2) Americans increasingly expect personalized and seamless service wherever they go — including the hospital and doctor’s office. A major New York...

Rethinking IRS.gov

(I worked on this project as Senior UX Strategist at Phase2) During tax season, IRS.gov is the most used government website in America. But in 2016, with an aging platform, cumbersome user experience, and no mobile...

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